Refund policy

At ZULAVO, we want customers to shop with confidence. Eligible products may be returned in accordance with this policy and applicable South African consumer-protection law.

1. 30-Day Returns

Eligible products may be returned within 30 days of receiving the order, subject to the conditions below.

For a change-of-mind return, the product should generally be:

• Unused
• In its original condition
• In its original packaging
• Complete with applicable accessories, cables, manuals and other included items
• Free from damage, scratches, cracks, liquid damage, tampering or signs of misuse
• Accompanied by proof of purchase or the relevant order information

2. Products That May Qualify for Return or Exchange

Subject to the applicable conditions, eligible products may include:

• Chargers and charging adapters
• Charging and data cables
• Power banks
• Wireless charging products
• Car chargers
• Car phone holders and mounts
• Bluetooth FM transmitters and adapters
• Earbuds and wireless earphones
• Wired earphones
• Headphones
• Bluetooth speakers
• Audio cables and adapters
• Phone cases and protective covers
• Other eligible mobile accessories

3. Products That May Not Qualify for Change-of-Mind Returns Once Opened or Used

For hygiene, safety, compatibility or product-condition reasons, certain products may not be eligible for change-of-mind returns once opened or used.

This may include:

• Opened or used earphones
• Opened or used earbuds
• Opened or used headphones
• Used or opened products that cannot reasonably be resold in their original condition
• Products damaged through misuse, liquid exposure, physical damage, power surges or negligence
• Customised or special-order products, where applicable

This section does not remove or limit any rights a consumer may have in respect of defective or unsuitable goods under applicable South African law.

4. Faulty or Defective Products

If a product is faulty, defective or does not function correctly, please contact ZULAVO as soon as reasonably possible.

We may request photographs, videos or other information to help assess the issue.

Depending on the circumstances and applicable law, the appropriate remedy may include repair, replacement, exchange, refund or another applicable remedy.

Damage caused by misuse, accidental damage, liquid damage, power surges, unauthorised modification or other customer-caused damage may affect the available remedy, subject to applicable law.

5. Compatibility

Customers should carefully check compatibility information before purchasing products such as cables, chargers, phone cases, wireless chargers, car accessories and audio adapters.

If you are unsure whether a product is suitable for your device, please contact us before placing the order.

Incorrect product selection by a customer does not automatically mean that a product is defective.

Applicable return rights remain subject to South African consumer-protection law.

6. Change-of-Mind Returns

For an approved change-of-mind return, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

The returned product must meet the applicable return conditions.

Original shipping charges are generally non-refundable for change-of-mind returns where permitted by law.

7. Faulty, Incorrect or Damaged Orders

If ZULAVO supplied an incorrect product, or a product is confirmed to have arrived damaged or defective, please contact us.

We will advise you of the appropriate return process and applicable shipping arrangements.

8. Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, ZULAVO may offer another appropriate remedy in accordance with applicable law.

9. Return Assessment

Returned products may be inspected before a change-of-mind return, exchange, store credit or other remedy is approved.

Products must be returned in accordance with the instructions provided by ZULAVO.

10. How to Request a Return

Please contact ZULAVO with:

• Your order number
• Full name
• Email address
• Reason for the return
• Photographs or videos where requested
• Any other information reasonably required to assess the request

Our support team will provide the next steps.

11. Consumer Rights

Nothing in this Refund, Return & Exchange Policy is intended to exclude or limit rights or remedies available to consumers under applicable South African consumer-protection legislation.

Where the law provides a consumer with a particular right or remedy, that right will apply.

12. Contact

ZULAVO
ZULAVO GROUP (PTY) LTD
Registration Number: 2025/852630/07
3 Durban Street
Kariega, Eastern Cape, 6229
South Africa

Email: hello.zulavo@gmail.com
Phone/WhatsApp: +27 63 429 6863
Website: www.zulavo.co.za