Shipping policy

At Zulavo, we aim to deliver your order quickly, safely, and reliably across South Africa.

1. Processing Time & Order Cut-Off

Our daily order cut-off time is 2:00 PM, Monday to Friday.
Orders placed and successfully paid before 2:00 PM will be processed the same business day where possible.
Orders placed after 2:00 PM will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, processing may take 1–2 business days.

Please note that processing on the same business day does not guarantee same-day delivery.

2. Delivery Timeframes

Estimated delivery times:

Major Cities (Johannesburg, Pretoria, Cape Town, Durban): 1–3 business days
Regional Areas: 2–5 business days
Remote Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier service, and circumstances outside our control.

3. Shipping Fees

We offer simple and transparent shipping rates:

Flat Rate Shipping: R99 nationwide
Free Shipping: On orders over R999

The applicable shipping fee will be displayed at checkout before payment.

4. Courier Partners

We work with reliable courier companies, including:

The Courier Guy
Fastway Couriers
Aramex South Africa

The courier used for your order may vary depending on your location, parcel size, availability, and delivery requirements.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp where applicable.

You can use the tracking information provided to follow your parcel directly through the relevant courier service.

6. Delivery Attempts

Couriers will attempt delivery to the address provided when placing your order.

Please ensure that your delivery address, phone number, and other contact details are complete and correct and that someone is available to receive the parcel.

If delivery is unsuccessful due to an incorrect or incomplete address, inability to contact the recipient, or no one being available to receive the parcel, additional re-delivery fees may apply.

7. Packaging

All orders are carefully and securely packaged to help protect products during transit.

We strongly recommend recording an unboxing video before and while opening your parcel, particularly if the packaging appears damaged. This may assist us when investigating damage or missing-item claims.

8. Delivery Delays

While we make every reasonable effort to meet estimated delivery timeframes, delays may occasionally occur due to circumstances such as:

Severe weather conditions
High order volumes
Public holidays
Courier operational delays
Remote delivery locations
Other circumstances outside our reasonable control

Once an order has been handed over to the courier, delivery schedules are subject to the courier's operations and service availability.

9. Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us within 48 hours of delivery or the expected delivery date, where applicable.

We will investigate the matter with the relevant courier and work to resolve the issue as quickly as reasonably possible.

Please keep the original packaging and provide photographs or an unboxing video where available, as these may be required to assist with the investigation.