Shipping policy

At ZULAVO, we aim to process and deliver orders safely and reliably to customers across South Africa.

1. Order Processing and Cut-Off Time

Our daily order cut-off time is 2:00 PM, Monday to Friday.

• Orders that are successfully paid before 2:00 PM will generally be processed on the same business day where possible.
• Orders placed after 2:00 PM will generally be processed on the next business day.
• Orders placed on weekends or public holidays will generally be processed on the next business day.
• During busy periods, processing may take an additional 1–2 business days.

Same-day processing does not mean same-day delivery.

2. Delivery Time

Our estimated delivery timeframe within South Africa is:

1–4 business days

Delivery times are estimates and may vary depending on the destination, courier service, public holidays, peak periods, remote locations and circumstances outside our reasonable control.

3. Shipping Charges

Our current shipping rates are:

Standard Nationwide Shipping: R119

Free Shipping: Orders over R999

The applicable shipping charge will be displayed during checkout before payment.

4. Courier Services

Depending on the destination, parcel requirements and courier availability, orders may be delivered using available courier services, which may include:

• The Courier Guy
• Fastway Couriers
• Aramex South Africa

The courier used for an individual order may vary.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided by email or WhatsApp where applicable.

Customers can use the tracking information provided to follow the delivery of their parcel.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, contact number and other required delivery information.

Please make sure someone is available to receive the parcel where required.

If a delivery cannot be completed because of an incorrect or incomplete address or incorrect contact information supplied by the customer, additional delivery or re-delivery charges may apply where applicable.

7. Packaging

Orders are securely packaged to help protect products during transportation.

If a parcel arrives visibly damaged, customers should photograph the parcel and packaging before opening it where possible.

We recommend recording an unboxing video, particularly for higher-value or electronic products. This can assist us when investigating a damaged, missing or incorrect-item claim.

An unboxing video is recommended supporting evidence and does not remove any rights available to a customer under applicable law.

8. Lost, Damaged or Incorrect Orders

If your order appears to be lost, arrives damaged, contains a missing item or contains an incorrect product, please contact ZULAVO as soon as reasonably possible.

We may request photographs, videos, packaging information or other details to help investigate the matter.

We will work with the relevant courier or fulfilment team to investigate and resolve the issue.

Your rights under applicable South African consumer-protection law are not affected by this procedure.

9. Delivery Delays

Delivery may occasionally be delayed due to:

• Courier operational delays
• Public holidays
• High order volumes
• Severe weather
• Remote delivery locations
• Transport disruptions
• Other circumstances outside our reasonable control

We will provide reasonable assistance where a significant delivery issue occurs.

10. Contact

ZULAVO
ZULAVO GROUP (PTY) LTD
Registration Number: 2025/852630/07
3 Durban Street
Kariega, Eastern Cape, 6229
South Africa

Email: hello.zulavo@gmail.com
Phone/WhatsApp: +27 63 429 6863